All orders are encrypted with Secure Socket Layer (SSL) technology on both your end and ours. SSL encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. In order for SSL to work, you must use an SSL-enabled browser. Please note that email is not encrypted and is not considered a secure means of transmitting your credit card information

All orders ship via UPS or DHL ground services, depending upon your location. Expedited shipping (equivalent to 3-day service) is available for an additional cost. You will have the option to select the expedited shipping option during the checkout process. Please note that prints and posters typically ship within 3 business days, however lead times for framed items, canvas transfers, and plaque mounts may range from 5 to 10 business days. If you select the expedited shipping option, your order will be shipped by an expedited method (at the discretion of simplyArtwork.com) once your order is ready.

Selecting the expedited shipping option does not ensure that your order will arrive within 3 days. If you have a specific delivery date requirement, please contact Customer Service to discuss options prior to placing your order online.

Please note that we currently do not offer shipping to locations outside the Continental United States. Please contact us if you are outside the US and would like to place a special order.

Online order tracking is available for orders that ship via UPS. When your order has been completed, you will receive an e-mail confirmation that contains a log in link that will allow you to log in anytime 24/7 to check the status of your order and track fulfilled orders online.

We value your business and can assure you that we guarantee the quality of our products. If you receive an item from simplyArtwork.com that is damaged or defective in any way we will promply replace the item at no cost to you.  If you have received a defective or damaged product, please submit a Product Return Request to expedite the replacement order.

If you wish to return or exchange an item that is not defective or damaged, you may do so once you have received a Product Return Authorization notice from our Customer Service Department. Please note that we do charge a 20% re-stocking fee to help mitigate the cost of managing product returns.  Non-defective products must be returned to us at your cost in re-sellable condition. Once the product is returned to us, your credit card account will be credited for the amount of the original order, less the 20% re-stocking fee and original shipping cost.

To obtain a Product Return Authorization, please submit a Product Return Request and our Customer Service Department will contact you promptly with addition information. Please contact our Customer Service Department if you have any questions about our Product Return Policy.